PRIVACY & PERSONAL DATA PROTECTION POLICY
1. Introduction
Tricove Tech Pte Ltd (“Tricove”, “we”, “us” or “our”) respects the privacy of individuals and is committed to protecting personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
This Privacy & Personal Data Protection Policy explains how we collect, use, disclose, store, protect and otherwise process personal data in connection with our digital name card platform, websites, products and services.
2. Personal Data We May Collect
Depending on your interaction with us and the services you use, we may collect personal data including:
- Name, designation and company or organisation;
- Business and personal contact details, including telephone number, mobile number, email address and business address;
- Profile photograph and other information provided for inclusion in a digital name card;
- Information submitted through enquiry, contact or lead-capture forms;
- Information contained in business cards uploaded or scanned using our services;
- Account, subscription and administrative information;
- Technical information such as IP address, browser type, device information and website usage data; and
- Other information voluntarily provided to us in connection with our services.
3. Purposes for Collection and Use
We may collect, use and process personal data for purposes including:
- Creating, hosting, maintaining and managing digital name cards;
- Providing, administering and supporting our products and services;
- Processing enquiries, registrations, subscriptions and customer support requests;
- Enabling digital name card users to receive contact or lead information voluntarily submitted by persons with whom they share their cards;
- Communicating with customers and users regarding their accounts, subscriptions, renewals, service updates and support matters;
- Improving the functionality, security and performance of our websites and services;
- Conducting analytics and monitoring service usage;
- Preventing fraud, misuse, security incidents or unauthorised access;
- Complying with applicable laws, regulations and legal requirements; and
- Any other purpose for which consent has been obtained or which is permitted under applicable law.
4. Corporate Customers and Digital Name Card Users
Where an organisation engages Tricove to create or manage digital name cards for its employees, representatives or other authorised users, the organisation is responsible for ensuring that it has the appropriate authority, consent or other lawful basis to provide the relevant personal data to Tricove for processing.
Tricove may process such personal data on behalf of the organisation for the purpose of providing and supporting the contracted services.
Where an employee or digital name card user leaves the organisation, the organisation may request that the relevant digital name card be deactivated and associated personal data be deleted or otherwise handled in accordance with the organisation’s instructions, our contractual obligations and applicable law.
5. Lead Capture and Enquiry Information
Certain digital name cards may include an optional enquiry or contact feature that allows a recipient to voluntarily provide information such as their name, email address and telephone number to the digital name card holder.
Where such information is submitted, it may be transmitted to the relevant digital name card holder and stored within the platform so that the card holder or their organisation can respond to the enquiry.
Users and organisations receiving such information are responsible for using the information appropriately and in accordance with applicable data protection requirements.
6. Disclosure of Personal Data
We do not sell personal data.
We may disclose or provide access to personal data where reasonably necessary to:
- Our employees and authorised personnel;
- Service providers, hosting providers, technology providers and other vendors supporting our operations;
- Professional advisers where necessary;
- Government, regulatory or law-enforcement authorities where required by law; or
- Other parties where the individual has provided consent or where disclosure is otherwise permitted under the PDPA.
Where third-party service providers process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and confidentiality obligations are in place.
7. Protection and Security
Tricove takes reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.
Our security measures may include access controls, authentication mechanisms, secure hosting, system monitoring, software updates and other appropriate technical and operational safeguards.
While we take reasonable measures to protect personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Retention of Personal Data
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to provide our services, or to satisfy applicable legal, regulatory, contractual or business requirements.
When personal data is no longer required for these purposes, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with our data retention practices and applicable law.
9. Access and Correction
Individuals may request access to personal data held by us and may request correction of personal data that is inaccurate or incomplete, subject to the provisions and exceptions under the PDPA.
We may require reasonable information to verify the identity of the person making the request before processing it.
10. Withdrawal of Consent
Where we rely on consent for the collection, use or disclosure of personal data, an individual may withdraw that consent by contacting us.
We will inform the individual of the likely consequences of withdrawing consent where applicable. Withdrawal of consent will not affect any collection, use or disclosure of personal data that is permitted or required under applicable law.
11. Cookies and Analytics
Our websites and digital services may use cookies and similar technologies for essential website functionality, analytics, performance monitoring and other purposes.
Where required, users will be provided with appropriate choices regarding non-essential cookies and tracking technologies.
12. Overseas Transfer of Personal Data
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection that is comparable to the protection required under the PDPA, as applicable.
13. Personal Data Breaches
In the event of a personal data breach, Tricove will assess the incident and take appropriate steps to contain and remediate the breach.
Where notification is required under the PDPA, we will notify the Personal Data Protection Commission and/or affected individuals in accordance with the applicable legal requirements.
14. Data Protection Officer
Questions, requests or concerns regarding this Policy or the handling of personal data may be directed to our Data Protection Officer:
Data Protection Officer
Tricove Tech Pte Ltd
Email: support@tricove.com.sg
Tel: +65 8806 0332
Please provide sufficient information for us to identify and respond to your request.
15. Changes to This Policy
We may update this Privacy & Personal Data Protection Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.
The latest version of this Policy will supersede earlier versions and will take effect from the date stated below.
Last Updated: September 2026
© 2026 Tricove Tech Pte Ltd. All rights reserved.
